Chairman's Message

We at Loyalty First implement solutions that help organizations deliver above the expectations of their customers. This is done through the development of solid loyalty. To do this, we have values and Integrity that inspire and motivate our teams in providing outstanding services to our clients.

Khamis Masoud Mohd Al Rahby

Retaining a current customer costs a lot less than attracting a new one….
Reward them, thank them, motivate them, give them unparalleled service, and they will be yours for life.

Outsourcing the management and maintenance of a customer loyalty program is both affordable and hassle free.

We at Loyalty First, transform relationships into results through strategy, insights, engagement and customer management. If you are planning to outsource your complex back office operations or loyalty program services, we are here to assist you with innovative ideas that are supported by cutting edge technology and smart tools, yet are cost effective and gentle to your pocket.

You engage and reward your customers for their loyalty to your brand and we transform your rewards program to becoming central to your customer experience.

The major benefits of outsourcing back office functions.

  • Focus on core operations
  • Job carried out by professionals with domain expertise
  • Higher level of flexibility
  • Access to state of the art technology and infrastructure
  • Lowered costs
  • No hassle of staff acquisition and retention
  • Allow uninterrupted focus on your most valuable customers

OUR SERVICES

Back End Operation

We streamline back-end operations, simplify front-end execution and serve as the central point of contact for clients, vendors and suppliers.

Analytics

We design and execute meaningful reports which give an insight of your customers’ performance, help you to forecast future trends

Email management

Our Customer Service team has been trained to reply emails received from the clients’ customers in a professional manner

Technology

Our advanced, state-of-the-art technology supported by high-speed communication systems and modern equipment can handle everything

Customer Services

Our qualified team is committed to meet your goals and your customers’ satisfaction. You can trust your best customers with us.